Privacy Policy
Last updated: May 19, 2026
Welcome to OnCue (“OnCue”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the OnCue mobile applications, Garmin integrations, websites, and related services (the “Services”).
By using OnCue, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information You Provide
Most OnCue functionality can be used without creating an account or providing personal information.
If you use certain features, including RaceGuard, we may collect:
- Name
- Email address
- User-created race cues and related content
- Support messages or communications you send to us
Automatically Collected Information
We may collect limited technical and usage information, including:
- App usage analytics
- Feature usage statistics
- Crash reports
- Device type and operating system
- Performance diagnostics
- Session activity
We do not use third-party advertising trackers.
We do not sell your personal information.
Location Information
OnCue does not actively track or continuously monitor your location.
Any location-related functionality provided by your device or wearable platform operates locally on your device unless explicitly stated otherwise.
2. How We Use Information
We use information to:
- Provide and maintain the Services
- Enable RaceGuard functionality
- Synchronize and store user-created cues
- Improve app performance and reliability
- Respond to support requests
- Monitor security and prevent abuse
- Develop new features and functionality
3. Analytics
OnCue uses internal analytics systems to better understand app usage and improve the Services.
We do not use third-party advertising analytics platforms such as Google Analytics for advertising or user profiling purposes.
Analytics data is used solely for operational, product improvement, and reliability purposes.
4. User Content
Users may create and store race cues and related content within the Services.
You retain ownership of content you create.
By using the Services, you grant OnCue a limited license to store, process, and display your content solely for the purpose of operating and improving the Services.
We may access user content when reasonably necessary for:
- Technical support
- Security investigations
- Abuse prevention
- Legal compliance
5. Data Storage and International Processing
Data may be stored and processed on infrastructure hosted in Singapore.
By using the Services, you acknowledge that your information may be transferred to and processed in countries outside your country of residence.
We take reasonable steps to protect personal information using industry-standard security measures.
6. Data Retention
We retain information only as long as reasonably necessary to:
- Provide the Services
- Maintain account functionality
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
We may retain limited backup or security records for a reasonable period after account deletion.
7. Account Deletion
Users may request deletion of their account and associated personal data.
Upon deletion request:
- Personal account information will be deleted or anonymized within a reasonable timeframe
- Some limited records may be retained where required for security, legal, or operational purposes
To request deletion, contact: support@raceoncue.com
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
OnCue is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
10. Third-Party Platforms
OnCue may integrate with third-party platforms and services, including Garmin devices and app ecosystems.
Your use of third-party services may also be governed by their own terms and privacy policies.
We are not responsible for third-party services or practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted within the Services or on our website with a revised “Last updated” date.
Continued use of the Services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or your data, contact: